TOMMY SARDO
Restaurant Technology | Enterprise Customer Onboarding, Experience & Digital Growth | Product Operations, Enablement & Knowledge Management
Where Hospitality Meets Technology
I help restaurant brands, customer-facing teams, and SaaS organizations create better experiences through customer onboarding, product operations, enablement, and digital growth.
What I Focus On
Customer Experience & Onboarding
Making complex implementations easier to navigate and helping customers build lasting value from the products they use.
Product Operations & Enablement
Building the workflows, training programs, documentation, and knowledge systems that help teams work smarter and scale effectively.
Restaurant Technology & Digital Growth
Connecting restaurant operations with POS integrations, first-party ordering, loyalty, CRM, marketing automation, and guest engagement.
Practical AI & Automation
Finding ways to simplify repetitive work, improve access to information, and make everyday workflows more effective.
A Few Things I've Built
From building a training and knowledge infrastructure from the ground up to improving onboarding processes and supporting enterprise restaurant brands across hundreds of locations, I enjoy turning complex challenges into practical solutions.
Explore selected projects, examples, and lessons from my work.
The Common Thread
Whether I'm supporting a restaurant brand, helping a team learn a new platform, or improving an internal process, I come back to the same idea: technology matters most when it makes life better for the people using it.
OFF-PREMISE LEARNING SOLUTIONS
- New Hire Onboarding Planning
- Internal Team Training
- External Customer Training
- LMS & LXP Implementation
SERVICES PROVIDED
ON-PREMISE LEARNING SOLUTIONS
- New Store Opening Planning
- SOP, Checklist + Manual Building
- New Hire + Management Training
- System + Technology Consultation
PRODUCT MGMT SOLUTIONS
- Product Strategy & Coordination
- Product Design Communication
- Product Documentation
- Product Training & Deployment
KNOWLEDGE BASE CONSTRUCTION
- Documentation Organization
- Written + Visual Process Guides
- Community + Support Deployment
- Widget + Self-Service Tooling